Saturday, 25 May 2013

How good is Workday HCM?

Someone found this blog through typing 'How good is Workday HCM' into google.  I began to ponder that question, with 10 months of implementation experience behind me...

As a SaaS, it's as good as any other SaaS HRIS.  If you want the pre-built processes, fields etc along with heavy configuration/low customization, it's great.  If you have a highly customized environment or your business cannot fit the pre-defined mold of a delivered system, it's probably not the best option at the end of the day (nor would any other SaaS be a fit for your needs though).

If you're coming from *no system*, it's probably an easy way to jump quickly into an HR system, with little or no fuss.  Everything is pre-built and out there, you only need to start using it..

As far as functionality goes, the system offers the fields and processes one would generally need.  My major area of concern remains the 'global' pieces.  I noticed last week on the Workday community that one of the HR Consulting houses had published a set of reports into the Workday Solution area of the Workday Community.  This is the area where customers can publish their solutions, as a means to help others.  While it's great that this consulting firm created this set of country regulatory reports, I am a little surprised that WD does not pre-deliver this solution as a part of the base product. 

For the end user, the system does have a high degree of usability, and a well-designed user interface.  If you're used to a 'traditional' HRIS, you're used to a set of menus and training manuals that take you to various places.  WD instead drives everything off of the 'search box' functionality.  So if you're looking for an employee or setup data or a process--you simply type the keywork into the search box to be given a set of options that contain the keyword.  From a training perspective, it means that you don't need to focus the user of following a strict set of guidelines to follow a path to get to data.

Also, the interface has a 'webpage' look and feel.  When a manager is looking for data about an employee, or an employee is looking for data about him/herself, it's all available in dashboards and easy to find via following 'about me' links and such.  It's intuitive from that perspective, and much more like a 'web page' than a 'system'.

One topic that I have not yet discussed on this blog is the frequency of updates.  While it's great that WD is constantly evolving, it does equate to updates occurring three times a year.  On one hand it's great to have new functionality, on the other hand it requires you to then have a team that is responsible for testing new functionality, new configurations, testing and communication to the end users.  As well, if a  user is trained in doing things a certain way and they suddenly change, that may be confusing or even annoying at the end of the day.

Other thoughts anyone?

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